Wellgo Taxi manages 5 data types including bookings. Helps you organize, track, and share your work in 1 place for teams and solo users.

How far in advance can I book a transfer?

You can book a transfer up to 365 days in advance and as little as 24 hours before your trip. We recommend booking early, especially during peak travel seasons, to ensure availability.

Can I modify my booking after confirmation?

Yes, you can modify your booking up to 24 hours before the scheduled pickup time. Simply log into your account, go to 'My Bookings', and select the booking you wish to modify. Changes may affect the price.

What is your cancellation policy?

We offer free cancellation up to 3 hours before your scheduled pickup time. Cancellations made less than 3 hours in advance may incur a fee. For Premium bookings, you can cancel anytime for a full refund.

How do I know my booking is confirmed?

Once your booking is confirmed, you'll receive an email with your booking voucher containing all trip details, including the meeting point, driver information, and contact details.

Are there any hidden fees?

No, the price you see is the price you pay. Our prices are fixed and include all taxes, tolls, and gratuities. There are no hidden fees or surge pricing.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Payment is processed securely at the time of booking.

Is there a deposit required?

No deposit is required. You pay the full amount at the time of booking, and this is the final price with no additional charges.

Can I get a receipt for my trip?

Yes, a receipt is automatically sent to your email after your trip is completed. You can also download it from your account under 'My Bookings'.

How does the meet & greet work?

Your driver will meet you at the arrivals hall holding a sign with your name. For airport pickups, we monitor your flight and adjust the pickup time if your flight is delayed.

What if my flight is delayed?

Don't worry! We track all flight arrivals and adjust pickup times automatically. Your driver will wait for you regardless of delays at no extra cost.

How long will the driver wait?

For airport pickups, we provide 90 minutes of free waiting time from when your flight lands. For other locations, 15 minutes of waiting time is included.

Where exactly will I meet my driver?

Detailed meeting point instructions are provided in your booking confirmation. Typically, drivers wait in the arrivals hall after customs, holding a sign with your name.

What types of vehicles do you offer?

We offer a range of vehicles from economy cars to luxury sedans, SUVs, minivans, and minibuses. All vehicles are modern, air-conditioned, and well-maintained.

Can I request a specific vehicle model?

We cannot guarantee specific models, but we ensure you'll get a vehicle in the class you booked or higher. If you have specific requirements, mention them in the special requests.

Are child seats available?

Yes, we offer infant seats (0-10 kg), child seats (9-18 kg), and booster seats (15-36 kg) as additional services. Please add them during booking.

Can I travel with pets?

Yes, pets are welcome! Please select the 'Travel with Pets' option during booking so we can arrange an appropriate vehicle. Additional fees may apply.

How can we help?

Booking & Reservations

Pricing & Payment

At the Airport

Vehicles & Services

Still have questions?